Deskripsi Pekerjaan
Are you a night owl with a passion for IT infrastructure and system stability? PERSOL is currently seeking a dedicated IT System Support Engineer to join our team in the East Region. This is a critical role responsible for ensuring the seamless operation of IT systems during night hours. You will be the primary point of contact for technical troubleshooting, system monitoring, and incident resolution, providing high-level support to ensure minimal downtime for our operations.
This position offers a fixed shift schedule (Friday to Sunday/Monday, 7:00 PM to 7:00 AM), providing stability for those who prefer working outside of standard business hours. You will work in a fast-paced environment where your technical expertise and problem-solving skills will be instrumental in maintaining the integrity of our IT landscape.
Tanggung Jawab
- Monitor and maintain critical IT systems and server infrastructure during night shift hours.
- Perform real-time troubleshooting for hardware, software, and network-related incidents.
- Respond promptly to system alerts and provide first-level support to resolve technical issues.
- Execute scheduled system backups, patches, and security updates as per standard operating procedures.
- Maintain detailed documentation and incident logs for all technical issues encountered during the shift.
- Coordinate with cross-functional teams to escalate complex issues and ensure timely resolution.
- Conduct routine health checks on servers and peripheral hardware to prevent service disruptions.
- Provide operational support to end-users and ensure a high standard of service level agreement (SLA) compliance.
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT helpdesk or system support roles.
- Strong knowledge of Windows/Linux server environments and basic networking concepts (TCP/IP, DNS, DHCP).
- Proven ability to troubleshoot hardware and software issues independently in a high-pressure environment.
- Comfortable working the 7 PM to 7 AM fixed night shift schedule, including weekends.
- Excellent communication skills with a customer-centric mindset.
- Ability to work with minimal supervision while maintaining high accuracy and productivity.
- Familiarity with ticketing systems (e.g., Jira, ServiceNow) is a distinct advantage.