Deskripsi Pekerjaan
Position Overview
PERSOL, a leading total talent management company in Asia Pacific, is seeking a dedicated IT System Support Specialist for a contract position based in Pasir Ris. This role operates on a fixed 12-hour night shift from 7 PM to 7 AM, offering a unique work schedule for individuals who prefer a quieter, more focused environment, allowing for deep, uninterrupted troubleshooting.
Role Summary
As an IT System Support Specialist, you will be the key frontline support for our client's night operations. You will be responsible for maintaining the health of the IT infrastructure, troubleshooting technical issues, and ensuring that all systems run smoothly until the morning handover. This is an excellent opportunity for a proactive problem-solver looking to deepen their expertise in a supportive environment. The ideal candidate will have a solid background in Windows environments, networking, and user support.
Why Join Our Client Team?
This role offers more than just a pay check. You will gain invaluable experience managing enterprise IT environments, work with a team that values your contribution, and enjoy the benefits of a fixed night shift schedule. Working closely with the global IT team, you will handle incident escalations, perform routine maintenance tasks such as patching and backups, and contribute to the continuous improvement of IT processes. PERSOL is committed to supporting your career growth throughout the assignment. If you have a passion for technology and are ready to take on this unique challenge, we invite you to apply today!
Tanggung Jawab
- Provide high-quality, first-line technical support via phone, email, and ticketing system for end-users experiencing IT issues.
- Monitor server performance, network connectivity, and security alerts using enterprise monitoring tools.
- Diagnose and resolve hardware, software, and network problems efficiently, escalating complex issues to senior engineers when necessary.
- Perform user account management tasks including onboarding, offboarding, and access control in Active Directory and Office 365.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Maintain accurate documentation of troubleshooting steps, configurations, and IT processes.
- Manage IT asset inventory and ensure compliance with company policies.
- Participate in the night shift handover process, ensuring clear communication of current issues and ongoing tasks.
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or equivalent practical experience.
- At least 1 year of experience in a help desk or IT support role.
- Strong working knowledge of Windows 10/11, Windows Server, Active Directory, and Microsoft 365.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent analytical and problem-solving skills with a strong attention to detail.
- Ability to work independently under minimal supervision during night shifts.
- Excellent verbal and written communication skills in English.
- Must be fully available to work the fixed night shift schedule (7 PM – 7 AM).