Deskripsi Pekerjaan
Are you a proactive problem-solver with a passion for technology? The Boss System is looking for a dynamic IT Tech Support Specialist to join our growing team in Angeles City. In this role, you will be the backbone of our operational efficiency, ensuring that our technical infrastructure runs smoothly while providing top-tier support to our internal users.
We are seeking someone who thrives in a fast-paced environment and enjoys the challenge of diagnosing complex issues. You will be instrumental in maintaining our hardware, software, and network connectivity. If you are a clear communicator who excels at bridging the gap between technical solutions and user needs, we want to hear from you.
At The Boss System, we value innovation and continuous learning. We provide a supportive atmosphere where your technical skills will be tested and sharpened daily. Join us and help drive our company's success through reliable and efficient IT support.
Tanggung Jawab
- Provide first-line technical support for hardware, software, and network-related issues.
- Install, configure, and maintain computer systems, printers, and peripheral devices.
- Troubleshoot system errors and performance bottlenecks to ensure minimal downtime.
- Manage user accounts, permissions, and access rights across company platforms.
- Document support requests and resolutions in the ticketing system for knowledge base growth.
- Conduct regular system audits and perform preventive maintenance on office equipment.
- Assist in the deployment and upgrades of new software applications and security patches.
- Collaborate with other departments to implement and optimize technical workflows.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 1-2 years of experience in an IT Help Desk or Technical Support role.
- Strong knowledge of Windows/macOS operating systems and common business software suites.
- Solid understanding of network protocols (TCP/IP), VPN, and Wi-Fi configuration.
- Excellent analytical, problem-solving, and time-management skills.
- Superior communication skills in English, both verbal and written.
- Ability to work under pressure and handle multiple support tickets simultaneously.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a strong plus.