Deskripsi Pekerjaan
KLCLOUD SDN BHD is looking for a dedicated IT Technical Support professional to join our dynamic team in Cheras. In this pivotal role, you will serve as the first point of contact for all IT-related inquiries, ensuring our employees have the tools and support necessary to perform their tasks efficiently. We value innovation and reliability, and we are seeking a candidate who is passionate about technology and customer service. Your day-to-day will involve diagnosing and resolving complex technical issues, managing IT assets, and collaborating with management to improve our technical infrastructure. This is an excellent opportunity for a proactive individual to grow their career in a fast-paced environment while contributing to a stable and growing company. We offer a competitive salary and a collaborative work culture focused on professional development and technical excellence.
Tanggung Jawab
- Provide exceptional technical support to end-users via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and maintain computer systems, operating systems, and peripherals.
- Manage and monitor network performance, ensuring optimal uptime and security.
- Assist with the deployment of new hardware and software updates across the organization.
- Maintain accurate records of technical issues and resolutions in the helpdesk system.
Kualifikasi
- Degree or Diploma in Computer Science, Information Technology, or related field.
- Minimum of 2 years of experience in IT Technical Support or Helpdesk roles.
- Strong working knowledge of Windows and Microsoft Office Suite.
- Familiarity with Active Directory and basic networking principles (TCP/IP, DNS).
- Excellent problem-solving skills and the ability to explain technical concepts to non-technical staff.
- Strong communication and interpersonal skills.