Deskripsi Pekerjaan
Are you a tech-savvy professional looking to kickstart or advance your IT career in the heart of Ipoh? Icherry Technology is currently seeking a motivated and detail-oriented IT Technical Support Specialist to join our dynamic team. We pride ourselves on fostering a culture of continuous learning, professional growth, and a healthy work-life balance.
As an IT Technical Support Specialist, you will be the backbone of our operational efficiency. You will be responsible for resolving technical challenges, maintaining system integrity, and providing top-tier support to our internal users and external clients. If you are passionate about troubleshooting, enjoy staying up-to-date with the latest software trends, and thrive in a collaborative environment, we want to hear from you. We offer comprehensive training opportunities to ensure you stay ahead in the rapidly evolving technology landscape.
Tanggung Jawab
- Provide first and second-level technical support for hardware, software, and network issues.
- Perform installation, configuration, and maintenance of office equipment and computing systems.
- Manage user accounts, access rights, and security settings across internal platforms.
- Document technical issues and resolutions in the knowledge base to facilitate team learning.
- Monitor system performance and perform preventative maintenance to ensure uptime.
- Coordinate with vendors for third-party software and hardware troubleshooting.
- Assist in the deployment of new IT infrastructure and software updates.
- Ensure compliance with company IT policies and data security protocols.
Kualifikasi
- Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 1-2 years of experience in a technical support or helpdesk environment.
- Proficiency in Windows and macOS operating systems, as well as Microsoft Office 365.
- Strong understanding of network protocols (TCP/IP, DNS, DHCP) and basic hardware troubleshooting.
- Excellent communication skills with a customer-centric mindset.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Willingness to learn new technologies and adapt to changing business requirements.
- Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified) are highly advantageous.