Deskripsi Pekerjaan
Are you a tech-savvy professional looking to kickstart your career with a global industry leader? HPE Solutions is currently seeking a highly motivated IT Technical Support Specialist to join our dynamic team in Batu Kawan, Penang.
At HPE Solutions, we pride ourselves on being a premier IT outsourcing provider, delivering cutting-edge services to large corporate clients. You will play a pivotal role in maintaining the integrity and performance of enterprise environments, covering end-user computing, robust cyber security, cloud infrastructure, and wireless solutions.
This role is ideal for an individual who thrives in a fast-paced environment and possesses a passion for problem-solving. You will be at the front line of technical excellence, ensuring our clients receive top-tier maintenance and support services that keep their businesses running seamlessly.
Tanggung Jawab
- Provide high-quality technical support for hardware, software, and network connectivity issues for end-users.
- Monitor and maintain enterprise systems, including cloud-based infrastructure and wireless network solutions.
- Execute proactive maintenance and security protocols to ensure continuous protection against cyber threats.
- Assist in the deployment and configuration of end-user computing equipment.
- Document technical issues, troubleshooting steps, and resolutions in our centralized ticketing system.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems efficiently.
- Maintain high levels of customer satisfaction by ensuring timely response and resolution times.
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- At least 1-2 years of experience in an IT support or helpdesk environment.
- Strong knowledge of Windows/Mac OS, Office 365, and enterprise hardware.
- Basic understanding of network protocols, cloud platforms (AWS/Azure/GCP), and cyber security best practices.
- Excellent communication skills in both written and spoken English and Malay.
- Strong analytical mindset with the ability to diagnose and resolve technical incidents independently.
- A proactive learner who stays updated on the latest IT trends and technologies.