Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for Apple products? Join SNS Network, a reputable Public Listed Company, as an IT Technician at our Apple Authorised Service Centre. We are seeking a dedicated individual to join our fast-paced technical team in Perak, where you will provide high-quality support and repair services for Apple’s world-class ecosystem.
This role offers more than just a job; it is a gateway to continuous learning and professional development. You will work in an environment that values innovation, precision, and excellence. If you are eager to sharpen your technical skills, gain certified experience, and grow within a stable and expanding organization, we want to hear from you.
Tanggung Jawab
- Diagnose, troubleshoot, and repair a wide range of Apple hardware and software issues.
- Perform high-quality component-level replacements in accordance with Apple’s global repair standards.
- Provide exceptional technical support and communicate repair status clearly to customers.
- Maintain accurate repair logs and documentation within the internal service management system.
- Ensure that all service center operations comply with safety and security protocols.
- Collaborate with the team to manage parts inventory and ensure timely service turnarounds.
- Keep up-to-date with the latest Apple product releases, service manuals, and diagnostic tools.
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or a related technical field.
- Proven experience in hardware repair, preferably with Apple devices (iPhone, iPad, Mac).
- Strong analytical and problem-solving skills with a keen eye for detail.
- Ability to work efficiently under pressure and meet strict service level agreements (SLAs).
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Customer-oriented mindset with a professional and approachable demeanor.
- Willingness to undergo regular training and obtain relevant technical certifications.