Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for travel and logistics? We are seeking a dedicated Itinerary Staff to join our growing hospitality team in Denpasar, Bali. In this role, you will be the backbone of our guest experience, ensuring that every travel plan is executed seamlessly and efficiently.
As an Itinerary Staff member, you will balance administrative precision with a service-oriented mindset. You will coordinate with various vendors, handle guest requests, and troubleshoot logistics in real-time to guarantee memorable experiences for our clients. This is a fast-paced environment that rewards those who thrive on problem-solving and proactive communication. If you are organized, resilient, and ready to make your mark in the Balinese tourism industry, we want to hear from you.
Tanggung Jawab
- Design, curate, and manage detailed daily itineraries for guests visiting Bali.
- Monitor and troubleshoot travel schedules, ensuring all bookings and transfers are executed on time.
- Act as the primary point of contact for logistical inquiries and last-minute schedule adjustments.
- Collaborate with local vendors, transport providers, and hospitality partners to ensure service quality.
- Maintain accurate records of guest preferences, booking confirmations, and travel documentation.
- Provide timely updates to both guests and management regarding itinerary status and any potential disruptions.
- Ensure all activities adhere to company quality standards and guest safety protocols.
Kualifikasi
- Proven experience in hospitality, tourism, or administrative support roles.
- Exceptional time management skills with the ability to prioritize tasks under pressure.
- Strong problem-solving abilities and a calm demeanor when handling unexpected travel disruptions.
- Excellent communication skills with a customer-centric service orientation.
- Ability to work effectively both independently and as part of a collaborative team.
- Fluency in Indonesian and proficiency in English is highly desirable.
- Strong digital literacy, including experience with scheduling software or booking platforms.
- Flexible availability, as this role involves supporting guests in the dynamic hospitality sector.