Deskripsi Pekerjaan
Join Genpact's dynamic team as a Japanese Bilingual Customer Service Representative and leverage your language expertise in a global environment. This role demands exceptional Japanese language proficiency (N2/N1 level) combined with outstanding communication skills to deliver seamless customer experiences. You'll be the primary point of contact for Japanese-speaking clients, resolving inquiries, providing product support, and maintaining the highest standards of data confidentiality and security. At Genpact, you'll gain exposure to industry-leading processes while contributing to our mission of driving digital transformation for Fortune 500 companies. This position offers competitive compensation, career advancement opportunities, and a collaborative culture that values linguistic diversity and professional growth.
Tanggung Jawab
- Handle complex customer inquiries and technical support in Japanese and English
- Maintain comprehensive product knowledge across service portfolios
- Uphold strict data confidentiality and security protocols for all customer interactions
- Document case details accurately in CRM systems and follow escalation procedures
- Collaborate with cross-functional teams to resolve escalated issues
- Contribute to process improvement initiatives for customer service efficiency
- Train and mentor new team members on language requirements and service standards
Kualifikasi
- N2 or N1 certification in Japanese language proficiency
- Fluent in both written and spoken Japanese and English
- Minimum 1-2 years in customer service or call center environment
- Strong problem-solving abilities with attention to detail
- Proficient in CRM software and digital communication tools
- Ability to work flexible shifts including weekends if required
- High level of integrity and commitment to data privacy standards