Deskripsi Pekerjaan
Join Foundever as a Japanese Bilingual Customer Service Representative and become a vital bridge between our Japanese-speaking clients and our global operations. This onsite role in Pasig City offers the unique opportunity to leverage your language skills while delivering exceptional customer experiences in a dynamic call center environment. You'll handle inbound/outbound inquiries, resolve complex issues, and contribute to our mission of creating positive customer interactions. We provide comprehensive training, competitive compensation, and a supportive team culture where your bilingual abilities are valued. Perfect for native Japanese speakers with strong English proficiency seeking a stable career in customer service.
Tanggung Jawab
- Handle customer inquiries and support requests in both Japanese and English via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining service quality standards
- Document interactions and update customer information in CRM systems accurately
- Collaborate with cross-functional teams to address escalated customer concerns
- Meet performance metrics including call handling time and customer satisfaction scores
- Continuously improve product knowledge and service techniques through ongoing training
Kualifikasi
- Native-level fluency in Japanese and professional proficiency in English (written and spoken)
- Minimum 1 year of customer service or call center experience
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM systems and Microsoft Office applications
- Ability to work flexible shifts including evenings and weekends as required
- High school diploma or equivalent; bachelor's degree preferred
- Positive attitude and ability to thrive in a fast-paced team environment