Deskripsi Pekerjaan
Are you a Japanese-proficient professional looking to advance your career with a global industry leader? Genpact is urgently hiring a Japanese Bilingual Quality Control Specialist to join our high-performing team in Quezon City. In this role, you will play a pivotal part in maintaining the integrity, accuracy, and security of our customer data while ensuring our service standards remain world-class.
We are seeking a detail-oriented individual with a strong command of the Japanese language who thrives in a fast-paced, collaborative environment. You will serve as a bridge between operational excellence and customer satisfaction, ensuring that all processes adhere to strict quality guidelines and privacy protocols. If you are passionate about quality assurance and want to work in a diverse, inclusive workplace that fosters professional growth, we invite you to apply today.
Tanggung Jawab
- Monitor and evaluate customer interactions and processes to ensure compliance with quality standards and internal policies.
- Perform comprehensive quality audits on bilingual documentation and transactions.
- Maintain deep product knowledge to provide accurate support and quality feedback to the operations team.
- Uphold the highest standards of data confidentiality and security in line with global client requirements.
- Analyze quality performance trends and contribute to process improvement initiatives.
- Participate in calibration sessions to ensure alignment with global quality benchmarks.
- Provide constructive feedback and coaching to team members to enhance service delivery.
Kualifikasi
- Must hold a JLPT N2 certification or higher (or equivalent proficiency in written and spoken Japanese).
- Professional proficiency in both English and Japanese (Nihongo).
- Previous experience in Quality Assurance, Customer Service, or a similar BPO/Shared Services role is highly preferred.
- Strong analytical, critical thinking, and problem-solving skills.
- Excellent attention to detail and ability to identify data discrepancies.
- Demonstrated commitment to maintaining strict data privacy and security protocols.
- Ability to work in a shifting schedule as business requirements dictate.