Deskripsi Pekerjaan
Foundever is a global leader in customer experience management, and we are expanding our team in Pasig City. We are looking for passionate and skilled Japanese Customer Service Representatives to join our dynamic call center team. In this role, you will be the voice of our brand, providing exceptional support to Japanese-speaking clients and helping us deliver transformative, innovative solutions every day.
As a Japanese Representative, you will have the opportunity to lead, create, innovate, and inspire. You will collaborate with a diverse group of professionals, building meaningful connections with customers and colleagues alike. We value individuals who can transform challenges into opportunities and design seamless experiences.
Located in the heart of Metro Manila, our Pasig City office offers a vibrant work environment where you can grow your career. If you are fluent in Japanese and have a passion for customer service, we invite you to apply now and become part of a team that values excellence and innovation.
Tanggung Jawab
- Handle incoming calls, emails, and chat inquiries from Japanese-speaking customers in a professional and courteous manner
- Provide accurate information about products and services, resolve issues efficiently, and ensure customer satisfaction
- Interpret and translate between Japanese and English to bridge communication gaps
- Document all interactions in the CRM system and maintain detailed records
- Escalate complex or unresolved issues to the appropriate department or supervisor
- Adhere to quality assurance standards and strive to exceed performance metrics
- Collaborate with team members to share insights, improve processes, and create a supportive work culture
Kualifikasi
- Native or near-native fluency in Japanese (JLPT N1 or N2 certification strongly preferred)
- Proficient in English communication (both written and verbal)
- At least 1 year of experience in customer service, call center, or a related field (fresh graduates with strong language skills are also welcome)
- Excellent problem-solving and active listening skills
- Ability to work in shifting schedules including weekends, holidays, and occasional night shifts
- High school diploma or equivalent; a college degree in any field is an advantage
- Comfortable using computers, Microsoft Office, and multi-line phone systems
- Strong professional ethics, adaptability, and a positive attitude