Deskripsi Pekerjaan
Job Overview
We are seeking a talented Japanese Speaker to join our growing team in Kuala Lumpur. In this role, you will serve as the primary point of contact for Japanese-speaking customers, providing exceptional language support across multiple channels including phone, email, and live chat. Your ability to converse fluently in Japanese will enable seamless communication between our clients and internal departments, ensuring a high level of customer satisfaction and operational efficiency.
What You’ll Do
Working within a dynamic call‑centre environment, you will handle inbound and outbound calls, respond to email inquiries, and assist with real‑time chat support. You’ll also be responsible for translating documents, interpreting during meetings, and contributing to process improvement initiatives. This position offers the chance to develop your career in a multinational setting while leveraging your Japanese language skills.
Why Join Us?
We pride ourselves on a supportive, inclusive culture that values continuous learning. We provide comprehensive training on our products, systems, and customer‑service best practices. In addition to a competitive salary, we offer performance bonuses, health benefits, and clear pathways for professional advancement.
Tanggung Jawab
- Provide Japanese language support to customers via phone, email, and chat, ensuring timely and accurate responses.
- Translate and interpret communications between Japanese‑speaking clients and internal teams, both written and oral.
- Maintain detailed records of interactions, transactions, and resolutions within the CRM system.
- Meet or exceed key performance indicators (KPIs) such as average handling time, first‑contact resolution, and customer satisfaction scores.
- Collaborate with cross‑functional teams to identify process improvements and contribute to training new staff.
- Stay up‑to‑date with product updates and market trends to provide informed assistance.
- Adhere to company policies, security protocols, and quality standards in all communications.
Kualifikasi
- Native or near‑native fluency in Japanese (JLPT N2 or higher preferred).
- Proven experience in a customer‑service or call‑centre environment is advantageous.
- Excellent verbal and written communication skills in Japanese and English.
- Strong problem‑solving abilities and a customer‑centric mindset.
- Proficiency in Microsoft Office applications and familiarity with CRM tools.
- Ability to work rotating shifts, including weekends and public holidays, as required.
- Team‑oriented with strong time‑management and organisational skills.