Deskripsi Pekerjaan
Are you a bilingual IT professional looking to advance your career in a dynamic, global environment? PERSOL is currently seeking a motivated Japanese Speaking IT Support Specialist to join our team in the Central Region. In this role, you will act as a vital bridge between technical operations and our Japanese-speaking stakeholders, ensuring seamless IT services and system reliability.
As an IT Support Specialist, you will be the first point of contact for technical inquiries, troubleshooting hardware and software issues, and maintaining the integrity of our IT infrastructure. This position is perfect for a tech-savvy individual who excels in problem-solving and possesses strong interpersonal skills in both English and Japanese.
Joining PERSOL means becoming part of an industry-leading organization that values talent, diversity, and continuous professional development. If you are passionate about IT support and thrive in a fast-paced environment, we would love to hear from you.
Tanggung Jawab
- Provide high-level technical support to end-users via phone, email, and ticketing systems.
- Serve as a primary point of contact for Japanese-speaking clients and internal staff, translating technical issues as needed.
- Install, configure, and maintain hardware, software, network systems, and peripherals.
- Troubleshoot and resolve desktop, server, and connectivity issues efficiently.
- Manage user accounts, permissions, and security access across corporate systems.
- Coordinate with vendors and internal teams for escalated technical matters.
- Maintain comprehensive documentation of IT procedures, configurations, and troubleshooting steps.
- Assist in the deployment of new software releases and system upgrades.
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Native or business-level proficiency in Japanese (JLPT N2 or higher) and professional English.
- Proven experience in a technical support, helpdesk, or IT administration role.
- Strong knowledge of Windows/macOS operating systems and common office software (Office 365).
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic server administration.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work effectively in a multicultural team environment.
- Customer-oriented mindset with the ability to handle pressure in a professional manner.