Deskripsi Pekerjaan
Join Maxima Machineries Inc. as a Jr. Customer Support Officer and become an integral part of our dynamic sales team! This exciting opportunity is perfect for motivated individuals who are passionate about building strong customer relationships and driving sales growth in Camarines Sur, Norte, and Catanduanes.
As a Jr. Customer Support Officer, you will be responsible for maintaining healthy customer accounts, ensuring customer satisfaction, and helping our company achieve its sales targets. You'll serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service that keeps them coming back.
This role is ideal for someone with excellent communication skills, a customer-centric mindset, and a desire to grow in the sales and support field. You'll gain valuable experience in account management, customer relationship building, and sales techniques while working with a team that values your contributions.
If you're ready to launch your career in customer support and make a real impact on our business, we encourage you to apply today. Maxima Machineries Inc. offers competitive compensation, a supportive work environment, and opportunities for professional development.
Tanggung Jawab
- Manage and maintain healthy customer accounts to ensure customer satisfaction and retention
- Act as the primary point of contact for customer inquiries and concerns
- Assist customers with product information, pricing, and order processing
- Resolve customer issues promptly and effectively to maintain positive relationships
- Identify opportunities for upselling and cross-selling to maximize revenue
- Collaborate with the sales team to achieve monthly and quarterly sales targets
- Document customer interactions and maintain accurate records in the CRM system
- Participate in regular team meetings to share insights and best practices
Kualifikasi
- High school diploma or equivalent; college degree in Business, Marketing, or related field is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer service orientation
- Basic knowledge of sales principles and customer relationship management
- Proficiency in using computer systems and CRM software
- Ability to work independently and as part of a team
- Strong organizational skills and attention to detail
- Resident of or willing to relocate to Camarines Sur, Norte, or Catanduanes