Deskripsi Pekerjaan
Are you an aspiring Business Analyst looking to kickstart your career in the dynamic world of CRM and Marketing Technology? PERSOL is seeking a motivated Junior Business Analyst to join our growing team in Bras Basah. In this role, you will act as the bridge between technical implementation and business strategy, ensuring our CRM platforms are optimized to drive marketing excellence and operational efficiency.
As part of our high-performing team, you will be deeply involved in system integrations, data analysis, and the continuous improvement of our MarTech stack. This is an exceptional opportunity for a detail-oriented professional to develop expertise in platform architecture, data-driven decision-making, and stakeholder management. If you are passionate about solving complex business problems using technology and thrive in a collaborative environment, we want to hear from you.
Tanggung Jawab
- Assist in the design, testing, and deployment of CRM system enhancements and integrations.
- Analyze business requirements and translate them into functional specifications for technical teams.
- Monitor and troubleshoot data flow between MarTech platforms to ensure system integrity and performance.
- Generate regular performance reports and dashboards to provide actionable insights for marketing stakeholders.
- Collaborate with cross-functional teams to streamline workflows and improve user adoption of CRM tools.
- Support user acceptance testing (UAT) and document system configurations and standard operating procedures.
- Stay abreast of industry trends in MarTech and CRM automation to suggest platform optimizations.
Kualifikasi
- Bachelor’s degree in Information Technology, Business Analytics, Marketing, or a related field.
- 1-2 years of experience in business analysis, CRM administration, or data management preferred.
- Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and marketing automation tools.
- Strong analytical mindset with the ability to interpret complex datasets.
- Excellent communication skills with the ability to bridge the gap between technical and non-technical stakeholders.
- Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables) and basic SQL knowledge is highly advantageous.
- Ability to multitask in a fast-paced environment and manage competing priorities effectively.