Deskripsi Pekerjaan
Are you ready to launch your career in customer service without the hassle of exams? Nezda Technologies is seeking passionate individuals for our Junior Call Center Agent role, open to all applicants regardless of experience or educational background. Join our dynamic team and provide exceptional support to international customers through inbound calls, resolving inquiries with empathy and professionalism. Enjoy a comprehensive 21K annual package with HMO benefits starting from day one, ensuring your well-being from the moment you join. We value your potential and provide full training to help you succeed. This is your opportunity to grow with a forward-thinking company that invests in its people.
Tanggung Jawab
- Handle inbound calls from international customers with professionalism and empathy
- Provide accurate solutions to product/service inquiries and resolve complaints
- Document customer interactions and maintain detailed call records
- Meet performance metrics including call handling time and customer satisfaction scores
- Collaborate with team members to enhance service quality and efficiency
- Adhere to company protocols and data security guidelines
- Continuously update product knowledge through training materials
Kualifikasi
- Open to all applicants (fresh graduates, career shifters, and non-graduates welcome)
- Excellent English communication skills with clear articulation
- Strong problem-solving and active listening abilities
- Ability to work in a fast-paced, target-driven environment
- Basic computer literacy and typing proficiency
- No prior call center experience required
- Willingness to work on flexible schedules if needed