Deskripsi Pekerjaan
Are you an aspiring IT professional looking to launch your career with a regional industry leader? NCS Group is seeking a dedicated Junior Desktop Engineer to join our high-performing team in Kuala Lumpur. In this role, you will act as the frontline technical problem-solver for our enterprise clients, ensuring that mission-critical systems operate at peak efficiency.
You will be responsible for providing hands-on hardware and software support, managing incident resolutions, and ensuring seamless user experiences. This position is ideal for an individual who is passionate about desktop infrastructure, enjoys troubleshooting complex technical challenges, and thrives in a fast-paced, collaborative environment. At NCS Group, you will be mentored by industry experts and gain exposure to enterprise-grade technologies that will accelerate your professional growth.
Tanggung Jawab
- Perform end-to-end troubleshooting, diagnosis, and resolution of desktop hardware and software issues.
- Assist in the installation, configuration, and maintenance of laptops, workstations, and peripheral devices.
- Manage end-user accounts, access rights, and security settings within an Active Directory environment.
- Provide prompt and professional technical support to enterprise clients via helpdesk tickets, phone, or in-person interactions.
- Document technical procedures and update internal knowledge bases to improve future incident response times.
- Collaborate with senior engineering teams to roll out software patches, OS upgrades, and security updates.
- Monitor system performance and escalate recurring issues to the relevant infrastructure teams for root cause analysis.
Kualifikasi
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 1 year of experience in a desktop support or helpdesk environment (internships are welcome).
- Solid understanding of Windows OS, Microsoft Office 365, and basic networking concepts (TCP/IP, DNS, DHCP).
- Excellent analytical and problem-solving skills with a customer-centric mindset.
- Strong verbal and written communication skills in English.
- Ability to prioritize multiple tasks in a high-pressure, service-oriented environment.
- Experience with remote desktop support tools (e.g., TeamViewer, SCCM) is a significant advantage.