Deskripsi Pekerjaan
Join the award-winning team at Okada Manila as a Junior Host - Marketing Operations and become the cornerstone of our guest loyalty initiatives. In this dynamic role, you'll manage our prestigious Reward Circle membership program, serving as the primary point of contact for new and existing members. Your responsibilities will include assisting with seamless membership sign-ups, educating guests about exclusive benefits and privileges, and ensuring personalized experiences that drive retention and satisfaction. You'll collaborate with cross-functional teams to implement engagement strategies and maintain accurate member data while upholding the highest standards of hospitality excellence. This position offers a unique opportunity to develop expertise in customer relationship management within a luxury resort environment while contributing to innovative marketing campaigns that enhance brand loyalty.
Tanggung Jawab
- Manage the Reward Circle membership program lifecycle from onboarding to retention
- Facilitate membership sign-ups with efficient, guest-focused processes
- Communicate exclusive benefits, privileges, and promotional offerings
- Maintain accurate member records and transaction histories
- Collaborate with marketing teams to design member engagement campaigns
- Address member inquiries and resolve issues with professionalism
- Contribute to program optimization through feedback analysis
- Support promotional events and member appreciation activities
Kualifikasi
- High school diploma; college degree in Marketing, Tourism, or Business preferred
- Minimum 1 year customer service or membership management experience
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency in CRM systems and Microsoft Office Suite
- Ability to work flexible hours including evenings and weekends
- Knowledge of hospitality industry standards and practices
- Proactive problem-solving approach with customer-centric mindset