Deskripsi Pekerjaan
Primestaff Management Services is seeking a motivated Junior IT Helpdesk Engineer for a contract assignment in Bukit Merah, Central Region. This role is ideal for individuals eager to kick-start or advance their career in IT support, with comprehensive on-the-job training (OJT) provided to ensure your success. You will be the first point of contact for end-users, handling incoming service desk calls and responding to queries via phone, email, voicemail, and other channels. As a key member of the IT support team, you will provide first-level technical support, troubleshoot hardware and software issues, and log, track, and resolve incidents in a timely manner. If you have a passion for technology and a customer-service mindset, this is a fantastic opportunity to gain hands-on experience in a dynamic environment.
Tanggung Jawab
- Handle incoming service desk calls and respond to queries via phone, email, voicemail, and other channels
- Provide first-level technical support to end-users for hardware, software, and network issues
- Log, track, and update incidents and service requests in the ticketing system
- Escalate unresolved issues to appropriate teams or senior engineers
- Perform basic troubleshooting and maintenance of IT equipment
- Assist in the setup and configuration of new user accounts and workstations
- Document common solutions and maintain the knowledge base
- Ensure timely resolution of incidents within agreed service levels
Kualifikasi
- Diploma in Information Technology, Computer Science, or related field (or equivalent experience)
- Basic understanding of computer hardware, software, and networking concepts
- Strong verbal and written communication skills in English
- Excellent customer service orientation and problem-solving abilities
- Ability to work in a team and independently with minimal supervision
- Willingness to learn and undergo on-the-job training
- Familiarity with Windows operating systems and Microsoft Office applications
- Previous IT support or helpdesk experience is desirable but not required