Deskripsi Pekerjaan
Are you a motivated professional looking to launch a successful career in account management? Alfred H Knight is seeking a talented Junior Key Account Manager to join our dynamic team in Johor. As a global leader in inspection, testing, and technical consultancy, we pride ourselves on delivering excellence and fostering long-term client relationships. This is a fantastic opportunity for a driven individual to develop their skills in a supportive environment while contributing to the growth of our business.
In this role, you will support the Senior Key Account Managers in driving business development and ensuring the highest level of client satisfaction. You will be the primary point of contact for assigned accounts, acting as a bridge between our clients and our internal technical teams. If you possess strong communication skills, a keen business acumen, and a passion for sales, we want to hear from you.
Tanggung Jawab
- Assist in the management and development of existing key accounts to ensure high retention rates and customer satisfaction.
- Conduct regular follow-ups with clients to identify needs, address concerns, and proactively resolve issues.
- Support the preparation of sales proposals, contracts, and technical reports in collaboration with internal teams.
- Monitor market trends and competitor activities within the assigned region to identify new business opportunities.
- Coordinate with operations and technical departments to ensure seamless service delivery to clients.
- Participate in client meetings and presentations to represent Alfred H Knight professionally.
- Update and maintain accurate customer data in the CRM system.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
- 1-2 years of experience in sales, customer service, or account management (fresh graduates with internships are welcome).
- Strong interpersonal and verbal communication skills with the ability to build rapport quickly.
- Proficient in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
- Strong organizational skills and the ability to manage multiple priorities effectively.
- A proactive attitude with a willingness to learn and adapt in a fast-paced environment.
- Valid driver’s license is an advantage.