Deskripsi Pekerjaan
We are seeking a dedicated and organized Junior Service Planning & Operation Executive to support our operations team at Movon Sdn. Bhd. In this key role, you will be the central point of coordination for our service delivery, ensuring that every appointment is managed efficiently and every customer case is resolved with precision. You will be responsible for tracking all communication logs, scheduling logistics, and maintaining accurate documentation to support our continuous improvement goals. This is an excellent opportunity for a motivated individual looking to build a career in the transport and logistics industry.
Our ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment. You will work closely with various departments to ensure seamless information flow and timely updates. You will also be responsible for identifying bottlenecks in the current workflow and suggesting improvements to enhance operational efficiency. Your role is crucial in maintaining our reputation for reliable service and timely delivery. If you possess a strong aptitude for organization and a passion for customer satisfaction, we encourage you to apply and join our growing team in Subang Jaya.
Tanggung Jawab
- Manage and coordinate daily appointment schedules to ensure optimal resource allocation and service coverage.
- Track and log all customer communications to maintain a comprehensive service history.
- Coordinate customer service cases, follow up on pending actions, and ensure timely resolution.
- Maintain accurate and up-to-date documentation of all operational activities and service records.
- Assist in resolving operational issues and escalate complex cases to management for further action.
- Communicate effectively with internal teams and external clients regarding service status and updates.
- Prepare daily, weekly, and monthly operational reports to track performance metrics.
Kualifikasi
- Diploma or Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.
- Fresh graduates or those with 1-2 years of experience in customer service or operations are preferred.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively under pressure.
- Excellent communication skills (verbal and written) in English and Bahasa Malaysia.
- Proficient in using Microsoft Office Suite, particularly Excel for data tracking.
- Detail-oriented with a strong focus on accuracy, data integrity, and documentation.
- Ability to work in a fast-paced environment and adapt to changing operational priorities.