Deskripsi Pekerjaan
We are looking for a dedicated Junior Support Engineer to join our growing team in Makati. As a key player in the telecommunications sector, CoDev specializes in providing top-tier VoIP termination and origination solutions to B2B clients, particularly call centers. In this role, you will serve as the technical liaison, ensuring seamless communication services for our valued customers. We are seeking someone who is passionate about problem-solving, possesses a strong customer service mindset, and is eager to learn the intricacies of network infrastructure. You will work onsite, directly engaging with clients to resolve technical queries, implement solutions, and optimize service performance. If you are ready to kickstart your career in a dynamic IT environment, we want to hear from you!
Tanggung Jawab
- Provide technical support and troubleshooting for VoIP services, including termination and origination.
- Monitor network performance and resolve connectivity issues in real-time.
- Communicate effectively with B2B clients, specifically call centers, to understand their technical requirements.
- Document technical procedures and maintain detailed logs of all support tickets and resolutions.
- Collaborate with the engineering team to implement system upgrades and perform routine maintenance.
- Assist in the onboarding of new clients and assist with initial configuration setups.
- Ensure 99.9% uptime and SLA compliance for all assigned accounts.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- Basic knowledge of VoIP technologies, telephony protocols, or networking is a strong advantage.
- Strong problem-solving skills and the ability to troubleshoot technical issues efficiently under pressure.
- Excellent verbal and written communication skills in English.
- Familiarity with CRM tools or ticketing systems (e.g., Zendesk, Jira) is preferred.
- Ability to work onsite in Makati City.
- Willingness to learn and adapt to new technologies and protocols quickly.