Deskripsi Pekerjaan
Are you looking to kickstart your career in the IT industry? Revery Digital Technologies is seeking a dedicated Junior Technical Support Engineer to join our growing team. In this pivotal role, you will serve as the first line of support for our client's workforce, ensuring they have the technical tools and assistance needed to remain productive. If you have a passion for solving problems and a knack for communicating complex technical concepts simply, we want to hear from you. This is an excellent opportunity to gain hands-on experience in a dynamic environment while contributing to the success of our client's operations.
We pride ourselves on delivering exceptional service and technical excellence. As a Junior Technical Support Engineer, you will be at the forefront of our IT operations, handling inquiries ranging from basic software troubleshooting to network connectivity issues. You will work closely with our senior team to ensure that every technical issue is resolved efficiently and that our users have a seamless experience. We offer a collaborative work culture where your contributions are valued, and your professional growth is supported.
Tanggung Jawab
- Troubleshoot and resolve hardware, software, and network issues for end-users.
- Provide first-level technical support via phone, email, and chat.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Document all incidents, requests, and resolutions in the ticketing system.
- Assist in the deployment of new hardware and software updates.
- Collaborate with senior engineers to escalate and resolve complex technical problems.
- Ensure compliance with company IT policies and security protocols.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Basic knowledge of operating systems (Windows, Linux/macOS).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Strong communication and customer service skills.
- Ability to explain technical issues to non-technical users clearly.
- Willingness to work in a fast-paced support environment.
- Experience with ticketing systems (e.g., Jira, Zendesk) is a plus.