Deskripsi Pekerjaan
We are seeking a motivated and detail-oriented Junior Technical Support Specialist to join our growing IT team. In this pivotal role, you will be responsible for delivering high-quality Level 1 and Level 2 remote technical support to our clients. You will troubleshoot a variety of technical issues, ensuring seamless operations across Microsoft 365, Windows environments, networking infrastructure, and VoIP systems. This is an excellent opportunity for an entry-level IT professional to gain hands-on experience and grow their career in a dynamic support environment.
As the first point of contact for technical inquiries, you will diagnose and resolve hardware and software problems, assist with system configurations, and document solutions to improve our support processes. If you have a strong passion for technology and a desire to help others solve complex IT challenges, we encourage you to apply today.
Tanggung Jawab
- Provide Level 1 and 2 remote technical support to end-users via phone, email, and remote desktop tools.
- Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, Word, Excel), Windows OS, and network connectivity.
- Assist in the installation, configuration, and maintenance of client systems, printers, and peripherals.
- Monitor system performance and logs to identify potential issues and proactively resolve them.
- Configure and maintain VoIP systems to ensure clear communication channels for users.
- Document technical tickets, resolutions, and procedures to maintain a comprehensive knowledge base.
- Collaborate with senior IT staff to escalate complex issues and implement long-term solutions.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent technical experience).
- Familiarity with Microsoft 365 suite and Windows operating systems.
- Basic understanding of networking concepts (LAN, WAN, TCP/IP) and VoIP technologies.
- Strong problem-solving skills with the ability to diagnose technical issues efficiently.
- Excellent verbal and written communication skills to interact with diverse internal and external users.
- Ability to work independently and prioritize tasks in a fast-paced support environment.
- Willingness to learn new technologies and obtain relevant IT certifications.