Deskripsi Pekerjaan
Join Indotruck Utama as a Key Account Aftersales Assistant Manager and drive excellence in our heavy equipment division. This strategic role combines technical expertise with client relationship management to optimize aftersales operations. You'll analyze performance metrics, implement condition-based maintenance programs, and develop solutions that exceed customer expectations. Collaborate with cross-functional teams to enhance service delivery while maintaining cost efficiency. This position offers the opportunity to shape our aftersales strategy in Indonesia's dynamic heavy equipment market, where your impact directly influences customer retention and revenue growth.
Tanggung Jawab
- Analyze aftersales performance data to identify improvement opportunities and KPI optimization strategies
- Develop and execute condition-based maintenance programs for key dealer accounts
- Manage customer satisfaction initiatives and resolve escalated service issues
- Coordinate with technical teams to ensure timely service delivery and quality standards
- Prepare comprehensive performance reports for key stakeholders
- Train and mentor aftersales staff on best practices and customer engagement
- Implement CRM strategies to strengthen long-term client relationships
Kualifikasi
- Bachelor's degree in Engineering, Business Administration, or related field
- 3+ years in aftersales management within heavy equipment industry
- Proven experience with condition-based maintenance systems
- Strong analytical skills with data-driven decision-making ability
- Excellent communication and stakeholder management capabilities
- Proficiency in CRM and aftersales management software
- Understanding of Indonesian heavy equipment market regulations