Deskripsi Pekerjaan
Are you a results-driven professional looking to make a significant impact in the manufacturing and packaging industry? Bestpak Packaging Solutions is seeking a dynamic and experienced Key Account Manager to lead our client relationship strategy. In this pivotal role, you will serve as the primary point of contact for our most valued clients, acting as a strategic partner to drive business growth and ensure the seamless delivery of top-tier packaging solutions.
As the face of Bestpak for our key accounts, you will be responsible for nurturing long-term partnerships, identifying new business opportunities, and optimizing the customer experience from initial inquiry to final delivery. You will work closely with internal cross-functional teamsâincluding production, logistics, and salesâto ensure client expectations are not only met but exceeded. If you possess a strong track record in B2B sales and have a passion for customer success, this is an excellent opportunity to advance your career with a leading industry player.
Tanggung Jawab
- Develop and execute comprehensive account plans to maximize revenue, retention, and customer satisfaction.
- Serve as the primary liaison between clients and internal operations, ensuring seamless communication and timely delivery of products.
- Monitor client health and proactively address any concerns or issues to prevent churn.
- Analyze sales data and market trends to identify upselling and cross-selling opportunities.
- Collaborate with the logistics and production teams to guarantee on-time delivery and adherence to quality standards.
- Negotiate contract terms and renewals to secure long-term agreements.
- Conduct regular business reviews with key stakeholders to align on strategic goals and performance metrics.
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
- Proven experience (3+ years) in Key Account Management or Sales within the packaging, manufacturing, or industrial sector.
- Strong interpersonal and communication skills, with the ability to build rapport and trust with diverse stakeholders.
- Demonstrated ability to analyze market trends and develop effective sales strategies.
- Proficiency in using CRM software and Microsoft Office Suite.
- Self-motivated, highly organized, and able to manage multiple accounts simultaneously.
- Willingness to travel within the region as required.