Deskripsi Pekerjaan
Misarma Marine Sdn Bhd is a premier provider of comprehensive marine and industrial solutions. We are currently seeking a dynamic and strategic Key Account Manager to join our team in Kuala Lumpur. In this pivotal role, you will be the primary advocate for our most significant clients, ensuring their operational needs are met with precision and excellence.
As a Key Account Manager, you will focus on building deep, long-term relationships within the maritime and offshore sectors. You will be responsible for understanding the unique challenges of your portfolio, identifying opportunities for service expansion, and ensuring high levels of client retention. This is a high-visibility role that requires a blend of commercial acumen, technical understanding of marine services, and exceptional relationship-building skills.
Joining Misarma Marine means becoming part of a forward-thinking organization dedicated to safety and quality. We offer a professional environment where strategic thinkers can thrive and directly impact the company's growth trajectory in the competitive Malaysian marine market.
Tanggung Jawab
- Develop and execute strategic account plans to ensure the retention and growth of high-value client portfolios.
- Act as the dedicated point of contact for key stakeholders, fostering trust and long-term partnerships.
- Identify and pursue upselling and cross-selling opportunities for Misarma Marine’s diverse range of services.
- Negotiate complex contracts and service level agreements (SLAs) to maximize profitability and client satisfaction.
- Collaborate with internal technical and operations teams to ensure seamless delivery of marine solutions.
- Monitor market trends and competitor activities to provide actionable insights for business development.
- Conduct regular business reviews with clients to evaluate performance and identify areas for service improvement.
- Maintain accurate records of sales activities, forecasts, and client interactions within the CRM system.
Kualifikasi
- Bachelor’s degree in Business Administration, Maritime Studies, Logistics, or a related field.
- At least 5 years of proven experience in Key Account Management or B2B Sales, ideally within the Marine or Oil & Gas industry.
- Strong understanding of maritime operations, vessel management, or offshore logistics.
- Excellent communication and presentation skills, with the ability to engage at the C-suite level.
- Demonstrated ability to manage multiple projects and high-value accounts simultaneously.
- Proficiency in CRM software and data analysis to drive strategic decision-making.
- Result-oriented mindset with a track record of meeting and exceeding revenue targets.