Deskripsi Pekerjaan
Join Armada Bangsa Services as a Key Account Manager and become the cornerstone of our client relationships. In this pivotal role, you'll strategically manage our most valuable client portfolio, driving sustainable growth through deep partnership development. You'll act as the primary liaison between high-value clients and our organization, ensuring seamless communication and exceptional service delivery. This position requires a proactive professional who can identify new business opportunities, negotiate contracts, and implement strategies to maximize client retention and revenue expansion. If you excel in building long-term relationships and thrive in a dynamic sales environment, we invite you to contribute to our continued success.
Tanggung Jawab
- Develop and maintain strategic relationships with key clients to ensure long-term partnerships
- Manage and grow the company's strategic client portfolio, identifying upsell/cross-sell opportunities
- Act as primary point of contact for key accounts, addressing inquiries and resolving issues promptly
- Monitor client satisfaction metrics and implement strategies to enhance the client experience
- Collaborate with internal teams to ensure seamless service delivery and alignment with client needs
- Prepare and present regular account performance reports and strategic business reviews
- Conduct market research to identify trends and competitive intelligence
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- Minimum 3-5 years of experience in B2B account management or sales
- Proven track record of managing strategic client portfolios and achieving sales targets
- Excellent communication, negotiation, and stakeholder management skills
- Strong analytical abilities with proficiency in CRM software and MS Office Suite
- Strategic thinking and business acumen to identify growth opportunities
- Self-motivated with ability to work independently and collaboratively in teams