Deskripsi Pekerjaan
Join our dynamic team as a Key Account Manager at Catur Dharma Integritas, where you'll be instrumental in nurturing and expanding our most valuable client relationships. This pivotal role demands strategic relationship-building expertise to ensure contract renewals, manage escalations, and maintain exceptional client satisfaction. You'll serve as the primary liaison between our organization and key clients, proactively identifying growth opportunities while resolving challenges to drive long-term partnerships. Your contributions will directly impact revenue retention and expansion in Jakarta's competitive market. If you thrive in client-focused environments and excel at transforming client feedback into actionable strategies, this opportunity offers a platform to advance your career in sales excellence.
Tanggung Jawab
- Develop and maintain strategic relationships with key accounts to drive loyalty and retention
- Proactively manage contract renewal processes and identify upselling opportunities
- Handle client escalations and complaints with swift, effective resolution
- Collaborate with internal teams to align service delivery with client expectations
- Analyze client needs to develop customized account growth strategies
- Monitor market trends and competitor activities to inform account planning
- Prepare regular performance reports and client satisfaction metrics
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field
- Minimum 3 years of B2B account management or sales experience
- Proven track record in contract renewal and client retention
- Strong negotiation and conflict resolution skills
- Excellent communication and interpersonal abilities
- Proficiency in CRM software and sales analytics tools
- Ability to work independently while collaborating cross-functionally