Deskripsi Pekerjaan
Converge ICT Solutions is seeking a dynamic and results-oriented Key Account Manager to drive the growth and retention of our enterprise clients. In this pivotal role, you will serve as the primary liaison between our organization and our most valuable stakeholders, ensuring that client needs are met with excellence while identifying new opportunities for revenue expansion.
As a Key Account Manager, you will be responsible for cultivating deep, long-term relationships with senior decision-makers across various client organizations. Your success will hinge on your ability to understand the unique business challenges of your clients and provide tailored ICT solutions that drive operational efficiency and growth. You will act as a strategic partner to our clients, navigating complex organizational structures to deliver value at every touchpoint.
We are looking for a self-starter who thrives in a fast-paced environment and possesses a keen eye for identifying upsell and cross-sell opportunities. The ideal candidate will demonstrate exceptional negotiation skills, a strong understanding of the telecommunications landscape, and an unwavering commitment to customer satisfaction. If you are ready to take your career to the next level with a leading telecommunications provider in the Philippines, we want to hear from you.
Tanggung Jawab
- Develop and execute strategic account plans to maximize revenue and retention from a designated portfolio of high-value clients.
- Conduct regular business reviews and performance meetings with senior client stakeholders to ensure alignment with business goals.
- Identify and pursue new business opportunities, including upselling existing services and expanding into adjacent markets.
- Act as the primary point of contact for all client inquiries, resolving complex issues and ensuring a seamless customer experience.
- Collaborate closely with internal cross-functional teams, including technical support, sales, and product development, to deliver integrated solutions.
- Monitor market trends and competitor activities to provide actionable insights to the sales leadership team.
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 3-5 years of experience in Key Account Management, B2B Sales, or Customer Success within the telecommunications or IT industry.
- Proven track record of managing large, complex accounts and exceeding sales targets.
- Strong interpersonal, negotiation, and communication skills with the ability to influence senior-level decision-makers.
- Excellent problem-solving abilities and a customer-centric approach to business development.
- Willingness to travel for client meetings and industry events as required.