Deskripsi Pekerjaan
Are you passionate about the food-tech industry and thrive in high-growth environments? Transportation Solutions Indonesia is seeking a dynamic Key Account Manager (KAM) Associate to join our expanding GrabFood team. In this role, you will be at the forefront of the digital transformation of the F&B sector, helping our merchant partners scale their businesses effectively through data-driven strategies and operational excellence.
As a KAM Associate, you will report directly to the National KAM and play a pivotal role in managing relationships with some of our most valued merchant partners. You will be tasked with identifying growth opportunities, optimizing merchant performance on our platform, and ensuring that our partners remain competitive in an evolving marketplace. If you are a results-oriented professional who loves being challenged, this is the perfect opportunity to make a tangible impact in the Indonesian tech landscape.
Tanggung Jawab
- Manage a portfolio of key merchant accounts to ensure long-term retention and growth.
- Develop and execute strategic account plans to increase merchant volume and platform engagement.
- Analyze merchant performance data to provide actionable insights and recommendations for menu optimization and pricing.
- Coordinate with cross-functional teams, including Marketing and Operations, to drive successful promotional campaigns.
- Conduct regular business reviews with key partners to track progress against growth targets.
- Identify and resolve operational bottlenecks to improve the overall merchant and end-consumer experience.
- Keep abreast of industry trends, competitor activities, and market shifts to proactively advise merchants.
Kualifikasi
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- Minimum 1-3 years of experience in Key Account Management, Sales, or Business Development, preferably within the F&B, E-commerce, or Tech industry.
- Strong analytical mindset with the ability to interpret data and translate it into clear, strategic actions.
- Excellent communication and negotiation skills, with the ability to build rapport at all management levels.
- Proficiency in Microsoft Excel and Google Workspace tools; experience with CRM software is a plus.
- Self-motivated, resilient, and comfortable working in a fast-paced, target-driven environment.
- Fluent in both Bahasa Indonesia and English.