Deskripsi Pekerjaan
Are you a relationship-builder with a passion for driving growth? Beon Intermedia is looking for a dedicated Key Account Specialist to join our team in Malang. In this pivotal role, you will act as the primary point of contact for our most valued clients, ensuring they receive world-class service and strategic support.
As a Key Account Specialist, you won't just manage accounts; you will be a consultant, a problem-solver, and a bridge between our technical solutions and our clients' business goals. You will play a crucial role in maintaining high retention rates, identifying expansion opportunities, and fostering long-term loyalty through proactive communication and personalized service.
If you are tech-savvy, highly organized, and thrive in a fast-paced environment where client success is the priority, we want to hear from you. Join us in Malang and help us shape the future of our customer relationships.
Tanggung Jawab
- Develop and maintain strong, long-lasting relationships with key accounts to ensure high levels of satisfaction.
- Serve as the primary point of contact for all client-related matters and inquiries.
- Analyze account performance metrics to identify opportunities for upselling and cross-selling.
- Conduct regular business reviews to align our solutions with evolving client business objectives.
- Act as an internal advocate for clients, coordinating with technical and product teams to resolve issues promptly.
- Monitor and track account health, taking proactive measures to prevent churn.
- Prepare accurate and timely reports on account status and business growth projections.
Kualifikasi
- Bachelor’s degree in Business, Marketing, Communication, or a related field.
- Minimum 2 years of experience in Account Management, Sales, or Customer Success roles.
- Strong understanding of digital services or SaaS industry landscape.
- Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels.
- Proficient in CRM software (e.g., Salesforce, Hubspot) and office productivity tools.
- Ability to work effectively in an on-site (WFO) environment in Malang.
- Strong analytical mindset with a passion for problem-solving and client advocacy.
- Proven track record of meeting or exceeding retention and growth KPIs.