Deskripsi Pekerjaan
Are you a meticulous writer with a passion for clarity and instructional design? IBEX Global Solutions is looking for a detail-oriented Knowledge Base Specialist / Content Writer to join our high-performing team in Alabang. In this critical role, you will be the primary architect of information for a world-renowned, membership-only warehouse retail chain based in the US.
You will be responsible for creating, maintaining, and optimizing technical documentation, process flows, and support articles that empower both our internal teams and end-users. This is a Night Shift, On-Site position, offering a competitive salary and the opportunity to work with a global retail giant. If you have a knack for turning complex procedures into easy-to-digest guides, we want to hear from you.
Tanggung Jawab
- Draft, edit, and maintain high-quality knowledge base articles, FAQs, and troubleshooting guides.
- Collaborate with Subject Matter Experts (SMEs) to ensure technical accuracy across all documentation.
- Optimize content for searchability and readability, ensuring compliance with brand voice and style guidelines.
- Manage the content lifecycle, including regular audits, updates, and archiving of outdated information.
- Analyze user feedback and search data to identify content gaps and areas for improvement.
- Ensure all documentation adheres to the specific requirements of our premium retail client.
- Participate in team meetings to align on process updates and communication strategies.
Kualifikasi
- At least 2 years of experience in technical writing, content development, or knowledge management.
- Exceptional command of the English language with a focus on professional, instructional writing.
- Proven ability to synthesize complex information into clear, concise, and structured content.
- Strong attention to detail and familiarity with content management systems (CMS) or wiki-based platforms.
- Ability to thrive in a fast-paced environment and adhere to strict editorial deadlines.
- Experience supporting US-based accounts or retail industries is a significant advantage.
- Must be willing to work the Night Shift and be stationed on-site in Alabang.