Deskripsi Pekerjaan
Join Citco's dynamic Knowledge Management team as a Knowledge Management Associate for a 12-month contract opportunity based in Makati. This hybrid role (3 days office/2 days remote) offers a unique chance to shape information ecosystems while working mid-shift hours (1 PM - 10 PM). You'll be instrumental in organizing, curating, and optimizing critical knowledge assets that drive operational excellence across our global financial services platform.
Citco provides a collaborative environment where your expertise in information architecture will directly impact client service quality and internal efficiency. This position requires strong analytical thinking and digital literacy to transform complex data into accessible, actionable knowledge. If you're passionate about solving information challenges and thrive in a flexible, deadline-driven setting, this role offers exceptional professional growth within a leading financial institution.
Our Makati office is centrally located in the Philippines' premier business district, offering modern facilities and easy accessibility. This contract position includes competitive compensation, comprehensive onboarding, and exposure to international financial systems.
Tanggung Jawab
- Develop and implement knowledge management frameworks for document organization and retrieval
- Curate and maintain digital knowledge repositories using CMS and document management systems
- Analyze information gaps and design solutions to improve knowledge accessibility
- Create standardized documentation procedures and templates for consistent knowledge sharing
- Collaborate with cross-functional teams to identify knowledge needs and improvement opportunities
- Monitor knowledge usage metrics and implement optimization strategies
- Train staff on knowledge management tools and best practices
Kualifikasi
- Bachelor's degree in Information Science, Library Studies, or related field
- 1-3 years experience in knowledge management, document control, or information architecture
- Proficiency in CMS platforms (SharePoint, Confluence) and document management systems
- Strong analytical skills with attention to detail and information accuracy
- Excellent written communication skills for documentation and training materials
- Ability to work independently on mid-shift schedule (1 PM - 10 PM)
- Experience with data visualization tools (Power BI, Tableau) preferred
- Knowledge of financial services industry terminology advantageous