Deskripsi Pekerjaan
Join a Leading Global Logistics and Transportation Network
Staffvirtual is currently seeking a highly motivated and professional Korean Bilingual Customer Support Specialist to join our dynamic team in Central Luzon. In this role, you will be supporting one of the largest and most prestigious logistics and transportation groups in the world, serving as a critical bridge between international operations and our valued Korean-speaking clientele.
As a specialist in our customer service division, you will be responsible for ensuring that every interaction is handled with precision, cultural nuance, and efficiency. This position is ideal for candidates who possess a deep understanding of the Korean language and culture and are looking to apply those skills in a fast-paced, corporate environment. You will manage a variety of tasks ranging from shipment tracking to complex problem resolution, all while maintaining the high service standards that Staffvirtual is known for.
We offer a competitive compensation package, a supportive work environment, and the opportunity to grow your career within a global industry. If you are a detail-oriented communicator with a passion for logistics and customer excellence, we invite you to apply and become an integral part of our international success story.
Tanggung Jawab
- Deliver exceptional customer support in both Korean and English through various channels including phone, email, and chat.
- Manage and resolve logistics-related inquiries, including shipment tracking, delivery status, and documentation requirements.
- Accurately translate and interpret client requests to ensure internal teams can execute tasks effectively.
- Maintain high levels of customer satisfaction by providing timely and professional responses to complex issues.
- Utilize CRM software to document all customer interactions and update account information accurately.
- Collaborate with the logistics and operations departments to streamline shipping processes for Korean market clients.
- Identify and report recurring service issues to management to help improve overall operational efficiency.
Kualifikasi
- Native or near-native proficiency in the Korean language (both written and oral).
- Professional-level fluency in English to communicate effectively with internal global teams.
- Previous experience in Customer Service or BPO settings, ideally within the logistics or transportation sector.
- Strong computer literacy and experience with CRM platforms such as Salesforce or Zendesk.
- Excellent problem-solving skills and the ability to handle high-pressure situations calmly.
- Proven ability to multi-task and manage time effectively in a fast-paced environment.
- Must be willing to work in Central Luzon and adapt to shifting schedules if required.