Deskripsi Pekerjaan
Are you a music enthusiast who speaks Korean and English fluently? Join ModSQuad as a Remote Customer Support Representative for a leading global music streaming service! We are looking for passionate individuals to provide top-tier assistance to our diverse user base. In this role, you will help users navigate features, troubleshoot account issues, and ensure they enjoy their music experience to the fullest. This is a fully remote position based in Metro Manila, offering flexibility and the chance to work with a dynamic team in the BPO industry. If you have a customer-centric mindset and love interacting with people, apply today! We offer a supportive environment where your language skills are highly valued.
Tanggung Jawab
- Provide exceptional customer support to Korean and English-speaking users via chat, email, and phone.
- Resolve technical issues related to account access, subscription plans, and music playback.
- Assist users in navigating the music streaming platform and discovering new content.
- Maintain a high level of empathy and professionalism in every interaction.
- Document customer feedback and inquiries accurately in the CRM system.
- Collaborate with the support team to identify trends and improve service quality.
Kualifikasi
- Native or bilingual proficiency in Korean and English.
- Basic computer skills and familiarity with web-based applications.
- Strong communication skills and a customer-first attitude.
- Ability to work independently in a remote, fully distributed environment.
- Passion for music and entertainment is highly preferred.
- Reliable internet connection and quiet workspace.