Deskripsi Pekerjaan
Join Hanmal Global Career Consulting as a Korean Speaking Technical Customer Service Representative and become a vital bridge between cutting-edge technology and exceptional customer experiences. This unique opportunity combines your linguistic talents with technical expertise to deliver world-class support to Korean-speaking clients across diverse digital platforms. You'll operate in a dynamic multicultural environment where your bilingual skills directly impact customer satisfaction and brand loyalty. We offer comprehensive training on our proprietary systems and products, ensuring you're equipped to resolve complex technical inquiries with confidence. Beyond competitive compensation, you'll gain exposure to global tech trends while contributing to our mission of seamless cross-border communication solutions. Ideal candidates will thrive in fast-paced settings where precision, empathy, and cultural fluency intersect.
Tanggung Jawab
- Provide multilingual technical support to Korean-speaking customers via phone, email, and live chat
- Troubleshoot hardware/software issues and guide users through step-by-step resolutions
- Document customer interactions, cases, and resolutions in CRM systems with meticulous detail
- Collaborate with engineering teams to escalate complex technical problems
- Maintain updated knowledge base of product features and troubleshooting protocols
- Monitor customer satisfaction metrics and implement improvement strategies
- Train new team members on bilingual service protocols and technical workflows
Kualifikasi
- Native-level Korean proficiency with fluency in English (written and verbal)
- 1+ years of technical customer support or call center experience
- Strong diagnostic skills for hardware/software troubleshooting
- Proficiency in CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask across multiple communication channels
- High school diploma or equivalent; IT certifications preferred
- Excellent problem-solving abilities with customer-centric mindset