Deskripsi Pekerjaan
Launch your IT career with Simply Data's L1 Analyst Internship in Puchong, Selangor! This flexible-hour opportunity provides hands-on experience in technical support and system monitoring. You'll work alongside industry professionals to develop essential skills in troubleshooting, user assistance, and basic IT operations. Our internship program combines practical training with mentorship to prepare you for real-world challenges. Gain exposure to ticketing systems, hardware diagnostics, and network fundamentals while building your problem-solving abilities. Perfect for students seeking valuable experience in a dynamic tech environment, this role offers the chance to learn industry best practices and contribute to our innovative projects. Join us to transform your academic knowledge into professional expertise!
Tanggung Jawab
- Monitor and respond to IT service requests via ticketing systems
- Diagnose and resolve basic hardware/software issues
- Assist users with system access and application troubleshooting
- Document incident resolutions and standard procedures
- Perform routine system checks and maintenance tasks
- Collaborate with senior analysts on complex issues
- Participate in knowledge base updates and training sessions
Kualifikasi
- Currently pursuing or recently graduated in IT/Computer Science or related field
- Basic understanding of operating systems (Windows/Linux)
- Familiarity with networking fundamentals and internet protocols
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently with minimal supervision
- Eagerness to learn new technologies and systems
- Proficiency in English (written and verbal)