Deskripsi Pekerjaan
Join our dynamic team as an L1 Customer Service Executive at Cornerstone Global Partners and become a vital part of our leading e-commerce platform. This is an excellent opportunity to develop your customer service skills while working in a fast-paced, innovative environment. As a key member of our customer support team, you'll be the first point of contact for our valued customers, ensuring their inquiries are addressed promptly and professionally.
We're looking for a motivated individual with a passion for customer satisfaction and a commitment to excellence. In this role, you'll handle a variety of customer interactions, including order inquiries, product information requests, and basic troubleshooting. You'll work collaboratively with other team members to resolve issues efficiently and maintain high customer satisfaction ratings.
Our company culture emphasizes continuous learning and professional development, making this an ideal position for those looking to grow their career in customer service. With a renewable 12-month contract, you'll gain valuable experience in the e-commerce industry while working with a supportive team dedicated to excellence.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Process orders, returns, and exchanges accurately and efficiently
- Provide product information and assistance to customers
- Document customer interactions and maintain detailed records
- Collaborate with team members to resolve complex customer issues
- Meet or exceed performance metrics for customer satisfaction and response times
- Continuously update knowledge of products, services, and company policies
- Identify opportunities for process improvements and suggest solutions
Kualifikasi
- Minimum SPM or equivalent qualification
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient in using computer systems and software
- Ability to work in a fast-paced environment
- Positive attitude and customer-focused mindset
- Basic knowledge of e-commerce platforms is an advantage