Deskripsi Pekerjaan
Join Sourcefit as an L1 IT Support Specialist and become the backbone of our technical operations! This remote role offers the perfect opportunity to resolve complex technical issues while delivering exceptional user experiences. You'll troubleshoot hardware and software problems, maintain system integrity, and provide timely solutions to ensure seamless daily operations. With a strong focus on Windows environments and customer-centric support, you'll collaborate with cross-functional teams to optimize IT infrastructure. If you're passionate about technology and thrive in dynamic settings, this role will allow you to grow your expertise while supporting our mission to deliver world-class IT services.
Tanggung Jawab
- Diagnose and resolve hardware/software issues across Windows environments
- Provide remote technical support via phone, email, and chat platforms
- Install, configure, and maintain computer systems and peripherals
- Document incidents, solutions, and standard procedures in ITSM systems
- Collaborate with senior IT staff on complex infrastructure projects
- Train users on software applications and IT best practices
- Monitor system performance and proactively address potential issues
Kualifikasi
- Bachelor's degree in Computer Science or IT-related field
- Minimum 1 year experience in technical support roles
- Proficiency in Windows OS and troubleshooting methodologies
- Strong knowledge of networking concepts and security protocols
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Customer-focused approach with problem-solving mindset
- Experience with remote support tools and ITSM platforms