Deskripsi Pekerjaan
Are you an experienced technical professional looking for a role that offers the flexibility of remote work while maintaining a strong connection with your team? Deployed Philippines Inc. is currently hiring a L1 Support Analyst (SQL) to join our high-performing IT support team. In this pivotal role, you will act as the primary point of contact for our Voice and Wireless/RF clients, providing expert first-line helpdesk support.
We pride ourselves on offering a modern work culture that values work-life balance. This position features a hybrid work arrangement: enjoy the convenience of working from home (WFH) with flexitime options to suit your schedule. Additionally, you will be required to visit the office once a month for team alignment and training sessions. If you have a knack for troubleshooting, a strong foundation in SQL, and a passion for delivering exceptional customer service, we want to hear from you. Join us in driving technical excellence and supporting our clients' connectivity needs.
Tanggung Jawab
- Provide first-line technical support and troubleshooting for Voice and Wireless/RF client issues via phone and email.
- Perform basic SQL queries to retrieve and analyze customer data for issue resolution and reporting.
- Document all support tickets, resolutions, and customer interactions accurately in the Helpdesk Management System.
- Collaborate with higher-level technical teams to escalate complex issues and ensure timely closure.
- Conduct basic system checks and configurations to ensure client connectivity and hardware functionality.
- Assist in the implementation of new software updates and patch management for supported clients.
- Provide clear, concise instructions to non-technical users to resolve common connectivity problems.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- Basic knowledge of SQL databases and the ability to write simple queries is required.
- Strong understanding of Voice over IP (VoIP) and Wireless RF technologies is a significant plus.
- Excellent communication skills with a customer-centric approach and problem-solving mindset.
- Ability to work independently in a remote environment while maintaining high productivity and responsiveness.
- Willingness to visit the office once a month for team meetings, training, and collaborative sessions.
- Proficiency in using Helpdesk software and ticketing systems.