Deskripsi Pekerjaan
Join EMAPTA as an L2 Application Support Analyst and accelerate your IT career in a dynamic hybrid work environment. We are looking for a dedicated technical professional to support critical business applications, manage CRM user needs, and resolve complex Windows troubleshooting issues. This role offers a comprehensive package including Day 1 Health Maintenance Organization (HMO) coverage, a day shift schedule, and guaranteed weekends off, ensuring a healthy work-life balance.
In this position, you will serve as the technical bridge between end-users and development teams. You will be responsible for diagnosing application errors, managing user access requests, and implementing scripting solutions to streamline IT operations. You will work closely with cross-functional teams to ensure system stability, security, and performance. If you have a passion for problem-solving and a desire to grow in a fast-paced corporate setting, this is the perfect opportunity for you to develop your skills in a global organization.
As a key member of our IT team, you will handle escalated tickets, perform root cause analysis, and contribute to continuous improvement initiatives. We value innovation and offer the tools you need to succeed. Don't miss this chance to join a leading company in the technology sector.
Tanggung Jawab
- Provide Level 2 technical support for critical business applications and CRM platforms, ensuring minimal downtime for users.
- Troubleshoot and resolve complex Windows OS issues, network connectivity problems, and application crashes.
- Manage user account provisioning, access rights, and security permissions for internal systems.
- Develop and maintain scripts (PowerShell, Bash, etc.) to automate repetitive IT tasks and improve efficiency.
- Collaborate with software developers and system administrators to resolve technical bugs and implement patches.
- Document technical solutions, create knowledge base articles, and conduct training sessions for end-users.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as an Application Support Analyst or L2 IT Help Desk professional.
- Strong understanding of Windows operating systems, Active Directory, and Office 365.
- Familiarity with CRM systems (e.g., Salesforce, HubSpot) is highly preferred.
- Basic scripting knowledge (PowerShell, Python, or Batch) is a plus.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.