Deskripsi Pekerjaan
Join NYGC Services, Inc. as an L2 Application Support Specialist and become a critical part of our IT infrastructure team. We're seeking a dedicated professional with hands-on experience in maintaining complex application environments. In this role, you'll be responsible for diagnosing and resolving technical issues, ensuring optimal system performance, and implementing robust incident management protocols. You'll collaborate with cross-functional teams to deliver seamless user experiences while adhering to ITIL best practices. This position offers the opportunity to work in a dynamic environment where your problem-solving skills directly impact business continuity and operational excellence.
Tanggung Jawab
- Monitor and maintain application systems to ensure optimal performance and availability
- Diagnose and resolve Level 2 technical issues through systematic troubleshooting
- Manage incident lifecycle from identification through resolution and documentation
- Collaborate with Level 1 support teams to escalate complex problems
- Implement and adhere to ITIL-compliant problem and change management processes
- Document technical procedures, incident reports, and knowledge base articles
- Participate in system upgrades, deployments, and maintenance windows
Kualifikasi
- Minimum 1 year of experience in Level 2 Application Support roles
- Proven expertise in incident, problem, and change management methodologies
- Strong analytical skills with ability to troubleshoot complex technical issues
- Familiarity with ITIL framework and IT service management practices
- Excellent communication skills for cross-functional collaboration
- Ability to work independently in a fast-paced environment
- Relevant certification in IT service management or related field preferred