Deskripsi Pekerjaan
At Noon Dalton, we believe our people are our greatest asset. As a leading virtual assistant hub, we prioritize creating an environment where talent thrives, ensuring exceptional client service follows naturally. We are currently seeking a skilled L2 Cybersecurity Technical Support professional to join our growing team in Cebu City.
In this role, you will serve as the second line of defense, providing advanced technical support for cybersecurity incidents and ensuring the integrity, confidentiality, and availability of our clients’ systems. You will work closely with L1 support, security engineers, and clients to analyze, triage, and resolve complex security issues, from endpoint threats to network intrusions. This is an excellent opportunity to deepen your cybersecurity expertise while contributing to a supportive, people-first culture.
As an L2 Cybersecurity Technical Support, you will monitor security alerts, conduct in-depth investigations, and implement remediation strategies. You will also assist in maintaining security tools, documenting procedures, and providing guidance to junior team members. Success in this role requires a strong technical foundation, analytical thinking, and a commitment to continuous learning.
If you are passionate about cybersecurity and want to grow your career in a company that values your well-being and professional development, we encourage you to apply and become part of the Noon Dalton family.
Tanggung Jawab
- Act as the second-tier escalation point for cybersecurity incidents, performing in-depth analysis and resolution.
- Monitor security events and alerts from SIEM, IDS/IPS, and other security tools to identify potential threats.
- Conduct thorough investigations of security incidents, including malware analysis, log review, and forensic analysis.
- Collaborate with L1 support and engineering teams to improve detection rules, response playbooks, and security posture.
- Provide timely and clear communication to clients regarding incident status, root cause, and remediation steps.
- Assist in the deployment, configuration, and maintenance of security solutions (e.g., endpoint protection, firewalls, vulnerability scanners).
- Document incident findings, standard operating procedures, and knowledge base articles to enhance team capabilities.
- Mentor and provide technical guidance to L1 support analysts, fostering a culture of continuous improvement.
Kualifikasi
- At least 2–3 years of experience in cybersecurity, IT security operations, or L2 technical support.
- Strong understanding of network security concepts (firewalls, VPNs, IDS/IPS, segmentation).
- Hands-on experience with SIEM platforms (e.g., Splunk, QRadar, Sentinel) and incident response workflows.
- Proficiency in endpoint security tools (antivirus, EDR) and vulnerability management processes.
- Familiarity with common attack vectors, malware types, and mitigation techniques.
- Relevant certifications such as CompTIA Security+, CySA+, CEH, or equivalent are highly valued.
- Excellent analytical, problem-solving, and communication skills in English.
- Ability to work independently and collaboratively in a fast-paced, client-focused environment.