Deskripsi Pekerjaan
Are you a seasoned IT professional looking to elevate your career in a fast-paced Managed Service Provider (MSP) environment? Peoplepartners BPO Inc. is looking for a highly skilled L2/L3 IT Support Engineer to join our growing technical team in Eastwood, Metro Manila.
In this role, you will be the backbone of our technical operations, acting as a high-level escalation point for complex infrastructure, network, and system issues. We are looking for a problem-solver who thrives on troubleshooting, enjoys architecting solutions, and is passionate about delivering exceptional service to diverse global clients. If you have a deep technical background and a client-first mindset, we want to hear from you!
Tanggung Jawab
- Provide expert-level L2 and L3 technical support for complex hardware, software, and networking issues.
- Manage and maintain server infrastructure (Windows/Linux) and cloud environments (Azure/AWS).
- Monitor network performance and security, implementing proactive measures to ensure 99.9% uptime.
- Serve as a primary point of escalation for Tier 1 support team members, providing guidance and technical mentorship.
- Oversee system migrations, software deployments, and infrastructure upgrades for enterprise clients.
- Maintain detailed documentation of technical configurations, troubleshooting steps, and incident resolutions.
- Collaborate with internal teams to identify and implement process improvements that increase operational efficiency.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or equivalent technical experience.
- At least 3-5 years of experience in an L2/L3 role, preferably within an MSP environment.
- Strong expertise in Windows Server administration, Active Directory, and Group Policy management.
- In-depth knowledge of networking protocols (DNS, DHCP, TCP/IP, VPN) and firewalls (Fortigate, Cisco, or SonicWall).
- Experience with Virtualization technologies (VMware, Hyper-V) and backup solutions.
- Solid understanding of Cloud platforms (Office 365, Azure, or AWS).
- Excellent analytical, communication, and interpersonal skills with the ability to handle client-facing escalations.
- Industry certifications (e.g., CCNA, MCSA, CompTIA Server+, Azure Administrator) are highly preferred.