Deskripsi Pekerjaan
Join PERSOL as a L2 Support Engineer for an exciting contract opportunity focused on tech refresh initiatives. This role is critical in ensuring seamless transitions to new hardware and software infrastructure across enterprise environments. You will be at the forefront of diagnosing complex technical issues, implementing hardware deployments, and optimizing system performance. Ideal candidates will thrive in dynamic project-based environments while maintaining exceptional service standards. This contract position offers hands-on experience with cutting-edge refresh technologies and exposure to diverse IT ecosystems.
As a key member of our technical support team, you'll collaborate with cross-functional stakeholders to deliver efficient IT solutions. The position requires proactive problem-solving skills and a commitment to maintaining high service availability during critical refresh cycles. This is an excellent opportunity to enhance your technical expertise while contributing to transformative IT modernization projects.
Tanggung Jawab
- Provide second-level technical support for hardware and software refresh projects
- Diagnose and resolve complex system issues including hardware failures, software conflicts, and network connectivity problems
- Coordinate deployment and configuration of new IT equipment including desktops, laptops, peripherals, and network devices
- Document all support activities, maintain detailed records, and update knowledge base articles
- Collaborate with L1 support teams to ensure efficient issue escalation and resolution
- Conduct pre-deployment testing and post-implementation validation
- Adhere to ITIL best practices and organizational security protocols
Kualifikasi
- Diploma or degree in Computer Science, IT, or related technical field
- Minimum 2 years of experience in IT support with hardware refresh exposure
- Proficiency in Windows OS, macOS, and network troubleshooting
- Strong understanding of hardware components, peripherals, and connectivity solutions
- Excellent communication skills with ability to explain technical concepts to non-technical users
- ITIL Foundation certification or equivalent service management knowledge
- Experience with ticketing systems (e.g., ServiceNow, Jira) and remote support tools