Deskripsi Pekerjaan
We are seeking a dedicated and skilled L2 Technician to join the technical support team at Scalable OS. In this permanent Work From Home (WFH) position, you will be responsible for ensuring the stability and efficiency of our IT infrastructure and VoIP systems. This role is perfect for a technical professional who thrives in a self-motivated environment and enjoys the flexibility of remote work.
As a Level 2 Technician, you will handle complex technical issues, manage voice over IP communications, and provide high-quality support to our users. If you are looking for a long-term career opportunity in a dynamic tech environment, we invite you to apply.
Join us to leverage your expertise in a growing organization and enjoy the benefits of a permanent night shift role.
Tanggung Jawab
- Provide second-level technical support and troubleshooting for hardware, software, and network connectivity issues.
- Manage and maintain VoIP systems, including configuration, monitoring, and troubleshooting of telephony services.
- Monitor system performance and respond to alerts to ensure 24/7 operational continuity.
- Document technical incidents, resolutions, and standard operating procedures in the ticketing system.
- Assist in the deployment and configuration of end-user devices, workstations, and peripherals.
- Communicate effectively with clients and team members via chat, email, and phone during night shifts.
- Collaborate with Level 1 support teams to escalate and resolve complex cases efficiently.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of professional experience in IT support, Help Desk, or VoIP administration.
- Strong knowledge of VoIP technologies, protocols (SIP, Asterisk), and telephony hardware.
- Proficiency in troubleshooting Windows and Linux operating systems.
- Excellent verbal and written communication skills for remote client interactions.
- Ability to work independently and adapt to night shift schedules.
- Strong problem-solving skills and attention to detail.