Deskripsi Pekerjaan
Are you a technical expert with a passion for Human Capital Management (HCM)? Join AIA Digital+ as a Lead Analyst, HRIT (Workday Support). In this pivotal role, you will serve as the primary point of contact for AIA’s Business Users, bridging the gap between technical requirements and end-user needs. You will be responsible for diagnosing and resolving complex issues within the Workday ecosystem, ensuring system stability and optimal performance for our global workforce.
We are looking for a proactive problem solver who can leverage existing knowledge bases and administrative guides to deliver efficient solutions. You will play a key role in driving process improvements, mentoring junior team members, and ensuring a seamless user experience for all HR operations. If you thrive in a dynamic environment and want to make a tangible impact on how AIA manages its most valuable asset—its people—this is the opportunity for you.
Tanggung Jawab
- Serve as the first point of contact for AIA’s Business Users to respond to inquiries regarding Workday functionality and system performance.
- Diagnose and resolve complex technical issues and bugs within the Workday HCM environment, escalating critical problems when necessary.
- Analyze user feedback and system data to identify process gaps and propose solutions for continuous improvement.
- Maintain and update the internal knowledge base and administrative guides to ensure information accuracy and accessibility.
- Collaborate closely with cross-functional teams to define requirements and ensure the Workday system aligns with business objectives.
- Conduct training sessions and provide guidance to end-users to enhance system adoption and proficiency.
- Monitor system logs and performance metrics to ensure high availability and reliability of the HRIT platform.
Kualifikasi
- Bachelor’s degree in Information Technology, Business Administration, or a related field.
- Proven experience (3+ years) in Workday HCM support, implementation, or analysis.
- Strong understanding of HR processes, payroll, and talent management modules within Workday.
- Excellent problem-solving skills with the ability to troubleshoot technical issues under pressure.
- Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical stakeholders.
- Experience with SQL or basic scripting is a strong advantage.
- Demonstrated ability to work independently and as part of a collaborative team environment.