Deskripsi Pekerjaan
Are you a visionary leader with a passion for digital innovation? Allianz is seeking a highly skilled Lead for MyAllianz & Customer Digital Transformation to spearhead our digital evolution in the Malaysian market. In this pivotal role, you will be the architect of our digital roadmap, focusing on optimizing the MyAllianz platform and integrating cutting-edge AI solutions to elevate our customer experience to global standards.
As the Lead, you will drive the end-to-end strategy, governance, and operational excellence of our digital ecosystem. You will bridge the gap between business objectives and technical implementation, ensuring that every digital touchpoint is intuitive, secure, and value-driven. You will work in a fast-paced environment alongside cross-functional teams to foster growth, streamline customer journeys, and solidify Allianz's position as a leader in the insurance technology landscape.
Tanggung Jawab
- Define and execute the long-term digital transformation roadmap for the MyAllianz platform to increase customer engagement and conversion.
- Lead the governance of digital platforms, ensuring strict adherence to data privacy, security, and corporate branding guidelines.
- Spearhead the integration of AI-driven tools and predictive analytics to provide hyper-personalized experiences for our customers.
- Collaborate with product, marketing, and IT engineering teams to optimize customer funnels and reduce friction in self-service digital journeys.
- Monitor and analyze digital performance metrics (KPIs) to drive continuous improvement and data-backed decision-making.
- Manage relationships with key stakeholders and external technology partners to ensure seamless delivery of new digital features.
- Champion a digital-first culture within the organization, mentoring teams on agile practices and emerging digital trends.
Kualifikasi
- Bachelor’s or Master’s degree in Business, Computer Science, Information Technology, or a related field.
- Minimum of 8-10 years of experience in digital transformation, product management, or customer experience strategy within the financial services or insurance industry.
- Proven track record of managing large-scale digital platforms, mobile applications, or customer portals.
- Strong technical literacy with a deep understanding of AI implementation, CX/UX design principles, and cloud infrastructure.
- Excellent leadership skills with experience managing cross-functional, diverse teams in an Agile/Scrum environment.
- Strong analytical capabilities, with proficiency in tools like Google Analytics, Tableau, or similar data visualization software.
- Exceptional stakeholder management and communication skills, capable of influencing leadership and technical teams alike.